Refund policy

we value our customers and strive to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return or replacement if:

  • You receive a damaged or defective product.

  • You receive the wrong product.

  • The product received is materially different from the description or specifications provided on our website.

Please contact us within 48 hours of delivery to report an issue. This reporting window does not limit any rights you may have under applicable law.

2. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or product-specific reasons, including:

  • Personal care and intimate apparel products, where applicable.

  • Products that have been used, washed, damaged, or altered after delivery.

  • Products returned without original packaging, tags, or accessories, except where the issue is a defect or incorrect delivery.

These exclusions do not apply where a return, replacement, or refund is required under applicable law.

3. How to Request a Return

To request a return or replacement:

  1. Contact our customer support team using the contact details listed on our website.

  2. Provide your order number and registered contact details.

  3. Share clear photographs or a video showing the issue, if applicable.

  4. Wait for our team to review your request and provide the next steps.

Please do not ship any item back before receiving return instructions.

4. Refund Policy

Refunds may be provided for eligible orders when:

  • A return is approved.

  • The product is confirmed to be defective, damaged, incorrect, or materially different from its description.

  • An order is cancelled or cannot be fulfilled, where a refund is due.

  • A refund is otherwise required under applicable law.

Once approved, refunds will generally be processed to the original payment method. Processing time may depend on your bank or payment provider.

5. Refund Processing Time

We aim to process approved refunds within 7–14 business days, subject to the applicable legal requirements and payment provider timelines.

If your refund has not arrived within the expected period, please contact our support team with your order number.

6. Order Cancellation

Cancellation requests must be submitted as soon as possible. Orders that have already been shipped or processed may not be cancellable through our standard process.

If an order cannot be cancelled, you may contact us to discuss the available options under our return policy and applicable law.

7. Return Shipping Costs

If the return is due to a confirmed defective, damaged, incorrect, or materially misdescribed product, we will communicate the appropriate return shipping arrangement.

For other eligible returns, shipping costs will be handled according to the terms disclosed for the product and order, subject to applicable law.

8. Exchange Policy

Exchanges may be available for eligible products, subject to stock availability and the product-specific return conditions.

If an exchange is unavailable, our team will explain the alternative options available to you.

9. Damaged or Missing Items

Please inspect your order upon delivery. If an item is damaged, incorrect, or missing, contact us promptly and provide your order details and supporting photographs, where available.

We will review the issue and communicate an appropriate resolution.