Shipping policy

we aim to deliver your orders safely and as quickly as possible. This Shipping & Delivery Policy explains our order processing, shipping, delivery timelines, and tracking procedures.

1. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.

Order processing may take longer if additional verification is required or if a product is temporarily unavailable. We will communicate any significant delay where reasonably possible.

2. Shipping and Delivery Time

Our estimated delivery timelines are:

  • Order Processing: 1–3 business days.

  • Standard Delivery: Approximately 3–7 business days after dispatch.

  • Remote Locations: Delivery may take approximately 5–10 business days after dispatch.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, courier service, weather, public holidays, and other circumstances beyond our reasonable control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

We may offer free shipping on selected products, qualifying orders, or promotional campaigns. Any applicable conditions will be communicated on our website or during checkout.

4. Order Tracking

Once your order has been dispatched, we may share a tracking number or tracking link through email, SMS, WhatsApp, or another contact method provided during checkout.

You can use the tracking information to check your shipment status. Tracking updates may take some time to appear after dispatch.

5. Shipping Address

Customers are responsible for providing accurate and complete shipping details, including their name, phone number, house number, street, city, state, and PIN code.

Please contact us as soon as possible if you notice an error in your shipping address. Address changes may not be possible once an order has been dispatched.

6. Delayed or Undelivered Orders

Although we make reasonable efforts to deliver orders within the estimated timeline, delays may occur due to courier disruptions, weather conditions, operational issues, incorrect addresses, or other unforeseen events.

If your order has not arrived within the expected delivery period, please contact our support team with your order number. We will help check the shipment status and communicate the available resolution.

7. Incorrect, Damaged, or Missing Items

Please inspect your order after delivery.

If you receive an incorrect, damaged, defective, or incomplete order, contact us promptly and preferably within 48 hours of delivery. Include your order number and clear photographs or a video of the issue, where applicable.

We will review your request and arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

8. Failed Delivery Attempts

Please ensure that someone is available to receive the shipment and that your contact number is reachable.

If delivery fails because the recipient is unavailable, the address is incorrect, or the courier cannot contact the recipient, the courier may attempt redelivery or return the shipment to us.

If an order is returned to us, please contact our support team to discuss redelivery, cancellation, or any refund due under our policies and applicable law.

9. Cash on Delivery (COD)

Cash on Delivery is available only for orders where this option is displayed at checkout.

If COD is unavailable for a product, PIN code, or order, the available prepaid payment options will be shown during checkout.

10. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Orders that have already been processed or dispatched may not be cancellable through our standard process. Any eligible cancellation or refund will be handled according to our Cancellation Policy, Return & Refund Policy, and applicable law.